FAQ
Appointments
Your first visit is focused on understanding you. We’ll review your medical history, explore your symptoms and concerns, and discuss how hormones, lifestyle, and overall health may be contributing. Together, we’ll decide on any necessary labs and create a thoughtful plan moving forward.
Initial visits are 50 minutes; follow-ups are typically 30 minutes.
We find these longer visit times help us with shared decision-making and education.
Yes! These are conducted by video through a secure HIPAA-compliant telehealth platform.
You must be in the state of Oregon for your visit. Please check your appointment reminder email to find the telehealth link for your provider, or look in the “Announcements” section of the Charm PHR Portal.
Oregon.
No, we do speciality medical care and thus cannot serve as your PCP. We may be able to help with some primary care concerns as there is significant overlap with perimenopause/menopause but it is necessary to have a PCP.
We have been in this community for a long time and have many wonderful recommendations if you need one.
Billing & Insurance
We are contracted and in-network with the following:
- PacificSource Commercial (not OHP or Medicare)
- Regence BCBS
- Providence Commercial
- Moda
- Aetna
- First Choice Health Network
As this is a small practice, you are responsible for being aware of your coverage and deductible.
Yes! We offer a same day cash pay discount for patients that have insurance we are not contracted with or those that prefer to pay privately. We can give you a superbill to submit to your insurance and many of our patients do get reimbursed for some out of network care (this varies by your plan).
If you are paying for your care without using insurance (self-pay), you have the right to receive a Good Faith Estimate explaining the expected cost of your medical services.
At Garnet Wellness, we believe in clear, upfront pricing. Before your visit, we can provide an estimate of the total expected charges for your appointment. This estimate is based on the information available at the time and helps you plan financially.
Under federal law, if you receive a bill that is $400 or more above your Good Faith Estimate, you have the right to dispute the charges.
You can request a Good Faith Estimate at any time before scheduling or during your care.
If you have questions about pricing or would like an estimate before your visit, please reach out — we’re happy to help.
Current Patients
If you must cancel or reschedule, for any reason, please notify us by phone/text or email a minimum of 48 hours in advance. When you cancel or miss a session without the required notification we are unable to fill the time slot for another person and you will be charged a $100 fee.
Phone/Text: 541-320-7930
Email: [email protected]
First, please contact your pharmacy to see if they have refills on file for you. Otherwise, please give us 72 hours for medication refill requests, we are a small practice and do not have coverage for this 24/7. We do not make adjustments to medications outside of a scheduled appointment.
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